People get tired of hearing me say this, but I’ll say it again anyway: The CrunchBang Forums contain a wealth of information accented by a community of knowledgable and friendly — in equal portions — people volunteering their time to answer questions. The forums and the community are one of the things that make CrunchBang the great distro it is.
Still, this may come as a shock to some, but we don’t have all the answers.
Oh, we might have most of the answers. But from time to time in the CrunchBang Forums, we get questions about software that is not CrunchBang specific. And when answers aren’t quickly forthcoming, sometimes the original poster may become impatient or find that the community is lacking in some way.
Let’s be clear about something: If you’re looking for CrunchBang-specific answers — answers to questions solely about the distro or the way things work in it — those answers are usually quick to be answered, if they haven’t been answered already. In fact, I have seen disagreements crop up about which solution to a question is best, which is somewhat entertaining.
However, if you have a question about software that is not native to CrunchBang, or even Debian, and you ask for solutions in the CrunchBang forums, you might get lucky and find someone on the forums who might also use that particular software, but it’s a shot in the dark. It’s probably better to ask in the forum of the software with which you’re having problems.
Here’s what I do when I have a problem with CrunchBang or software involved with CrunchBang (like Openbox, for example):
1. Curse (this, of course, is optional).
2. Look it up on the CrunchBang Forum using the looking glass icon in the upper right.
3. After entering related search terms, I look for the answer to my question/problem which may have been posted already.
4. If there is no answer in the CrunchBang Forums already, I go to the Debian Forums. It’s amazing how much information is in there.
5. If I don’t find the answer in the Debian Forums, Google.
6. If still nothing comes up, curse some more (again, optional).
7. Go back to the CrunchBang Forums and ask, providing as much detail as possible (for example, hardware, software versions, actions, solutions I tried that didn’t work, etc.).
It’s pretty simple.
If my problem is non-CrunchBang related — e.g., with software that’s either unrelated or not native to CrunchBang — I’ll go to that software’s forum first and repeat all the steps above (but instead of CrunchBang Forum, it’s $DANG_PROBLEMATIC_SOFTWARE Forum).
Now, any questions?
Larry Cafiero is one of the founders of the Lindependence Project and has just started developing software at Redwood Digital Research (RDR), a consultancy that provides FOSS solutions in the small business and home office environment. RDR is based in Felton, California, USA.